Banned for teamkilling in Hell Let Loose while using artillerry

Hello PBS GAMETEAM admins.

Me and my friend Kr0ssfire were banned in one of your Hell Let Loose servers. We were using artillery and were shelling our point which was being captured by the enemy. Unfortunately, we killed not only the enemy soldiers, but also some friendlies. We tried to adjust our artillery fire, so we could prevent killing our allies. But after another shot, we got another “stop killing allies” message and stopped firing. In a span of 10 to 20 seconds we got kicked from the server for teamkilling and subsequently got banned. We are still relatively new to this game (under 50 hours, and this was our second attempt at artillery), so we are inexperienced at using this weapon.

I hope you look at our case and reconsider our ban. We are sorry and we will try not to repeat the same mistakes again.